tek789 Privacy Policy

This Privacy Policy applies to the tek789 platform operating at tek789.co and all associated mobile-optimised interfaces (collectively, the "Platform"). References to "tek789", "we", "us", or "our" mean the operator of the tek789 Platform. References to "you" or "your" mean any individual who visits, registers on, or uses the Platform in any capacity, including as a registered Member.

This Policy governs all personal data we collect, process, store, and share in connection with the operation of the Platform and the provision of online casino, sportsbook, and related gambling services to Malaysian players and other users. It should be read together with our Terms & Conditions and our Responsible Gaming policy.

By accessing the Platform or registering an account, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our data practices as described here, you should not use the Platform.

2.1 Registration and Identity Data

When you create a tek789 account, we collect the personal data you provide during registration, including:

• Full legal name as it appears on your government-issued identification.
• Date of birth (required for 21+ age verification).
• Email address and mobile phone number.
• Residential address.
• Username and encrypted password.

2.2 Identity Verification (KYC) Documents

To comply with international gaming licensing requirements and anti-money laundering (AML) obligations, tek789 requires documentary proof of identity and address before processing withdrawals. This may include:

• Malaysian National Identity Card (MyKad) or valid passport.
• Proof of residential address dated within 90 days (utility bill, bank statement).
• Proof of ownership of the payment method used for deposits (e.g., screenshot of Touch 'n Go eWallet, Maybank account, or DuitNow account in your registered name).
• Selfie with identification document, where required for enhanced verification.

2.3 Financial and Transaction Data

We collect data relating to your financial interactions with the Platform, including deposit amounts and dates, withdrawal requests and processing status, payment method details (tokenised — we do not store full payment credentials), betting and gaming history, and account balance and bonus transaction records.

2.4 Technical and Usage Data

When you access the Platform, we automatically collect certain technical data, including your IP address, browser type and version, device type and operating system, pages accessed and time spent, session timestamps, and referring URL.

2.5 Communications Data

We retain records of communications between you and the tek789 support team, including live chat transcripts and email exchanges, for quality assurance, dispute resolution, and compliance purposes.

tek789 collects personal data through the following mechanisms:

• Direct submission: Data you provide when registering an account, completing KYC verification, depositing funds, contacting support, or updating your account profile.
• Automated technical collection: Data collected automatically via cookies, server logs, and similar technologies when you access the Platform.
• Third-party verification providers: Identity and address verification data provided by our KYC service partners where we engage third-party verification technology.
• Payment processors: Transaction status and limited payment data provided by our payment processing partners (Touch 'n Go eWallet, DuitNow, FPX providers, cryptocurrency processors) to confirm deposit and withdrawal status.

tek789 uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining, and securing your tek789 account.
• Age and identity verification: Confirming that all players are 21 years of age or older, as required by our licensing conditions and responsible gaming obligations.
• Payment processing: Processing deposits to your MYR account balance and withdrawals to your verified payment method.
• AML and fraud prevention: Monitoring account activity for patterns consistent with money laundering, fraud, match-fixing, or other prohibited conduct as required under our international gaming licence.
• Platform operation and improvement: Analysing usage patterns to improve game selection, payment flows, and overall user experience for Malaysian players.
• Customer support: Responding to account queries, technical issues, and responsible gaming requests.
• Regulatory compliance: Retaining records as required by our licensing authority and applicable financial regulations.
• Marketing communications: Sending promotional offers and platform updates where you have consented to receive such communications.
• Responsible gaming: Monitoring for indicators of problem gambling behaviour and actioning responsible gaming tool requests (deposit limits, self-exclusion).

tek789 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contractual obligations to you as a Member, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with our obligations under international gaming licensing requirements, AML regulations, and applicable financial laws — including KYC verification and transaction monitoring.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications, where we rely on your freely given, specific, and informed consent. You may withdraw this consent at any time.

tek789 does not sell, rent, or trade your personal data to third parties for commercial or advertising purposes. We share personal data with third parties only in the following circumstances:

• Payment processors: We share necessary transaction data with our payment processing partners (including operators of Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and cryptocurrency processing services) to facilitate deposits and withdrawals.
• KYC and identity verification providers: We share identity documents with third-party verification service providers strictly for the purpose of completing age and identity verification. These providers are contractually bound to confidentiality and data security obligations.
• Game studio providers: Game studios supplying content to the Platform may receive pseudonymised session data for technical support and game performance purposes. No identifiable personal data is shared with game studios without your separate consent.
• Regulatory and law enforcement authorities: We will disclose personal data to licensing authorities, financial intelligence units, law enforcement agencies, or courts where we are legally required to do so or where we have a good-faith belief that disclosure is necessary to comply with a legal obligation, protect the rights and safety of tek789 or third parties, or prevent fraud or criminal activity.
• Business succession: In the event of a merger, acquisition, or sale of all or substantially all of tek789's assets, personal data held by tek789 may be transferred to the successor entity, subject to this Privacy Policy continuing to govern the data.

7.1 What We Use Cookies For

tek789 uses cookies and similar local storage technologies for the following purposes:

• Session management: Maintaining your authenticated login state across pages within a single browsing session.
• Security: Detecting unusual login patterns and protecting against cross-site request forgery (CSRF).
• Performance: Storing user preferences (language, display settings) to improve your experience on return visits.
• Analytics: Aggregated, anonymised usage data to understand how Malaysian players navigate the Platform and identify areas for improvement.

7.2 What We Do Not Use Cookies For

tek789 does not deploy third-party advertising cookies, cross-site tracking pixels, or behavioural profiling technologies that track your activity on external websites or share your browsing behaviour with advertising networks.

7.3 Managing Cookies

You may configure your browser to refuse or delete cookies. Please note that disabling certain cookies — particularly session management cookies — may impair or prevent the functioning of the tek789 Platform, including your ability to log in to your account.

tek789 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention requirements imposed by our licensing and regulatory obligations:

• Account and identity data: Retained for a minimum of five (5) years from the date of account closure, as required under AML and gaming licence compliance obligations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• KYC documents: Retained for a minimum of five (5) years from submission or from the date of account closure, whichever is later.
• Support communications: Retained for two (2) years from the date of the communication, or longer where the communication is relevant to an ongoing dispute or investigation.
• Marketing consent records: Retained until you withdraw consent, plus a reasonable period thereafter as evidence of the consent history.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

As a platform operating under international gaming authority licensing, certain personal data processed by tek789 may be stored or processed on infrastructure located outside Malaysia. Where personal data is transferred internationally, tek789 ensures that appropriate safeguards are in place, including:

• Data processing agreements with all third-party processors that include contractual data protection obligations.
• Transfer only to jurisdictions or recipients that provide an adequate level of data protection.
• Application of technical security measures (encryption in transit and at rest) regardless of the storage location.

tek789 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction:

• 256-bit SSL/TLS encryption on all data transmitted between your device and tek789 servers.
• Encryption at rest for all sensitive personal data, including identity documents and payment information, stored on our infrastructure.
• Access controls: Personal data is accessible only to tek789 staff with a legitimate business need, subject to role-based access controls and audit logging.
• Tokenisation: Payment credentials are tokenised by our payment processing partners — tek789 does not store raw card numbers or full payment account credentials.
• Two-factor authentication: Available to all Members for account login, and used internally by tek789 staff accessing data systems.
• Penetration testing and security audits: The Platform undergoes regular security assessments as a condition of our gaming licence.

No data transmission or storage system is completely secure. While tek789 takes all reasonable precautions, we cannot guarantee absolute security. If you believe your account has been compromised, you should contact support immediately and use the account self-lock feature.

Subject to applicable law and our regulatory obligations, you have the following rights in relation to your personal data held by tek789:

• Right of access: You may request a copy of the personal data tek789 holds about you.
• Right of rectification: You may request correction of inaccurate or incomplete personal data.
• Right of erasure: You may request deletion of your personal data, subject to retention obligations under gaming licence and AML regulations that override this right in certain circumstances.
• Right to restrict processing: You may request that we restrict processing of your data in certain circumstances while a dispute or correction request is pending.
• Right to data portability: You may request a machine-readable copy of personal data you have provided to tek789 directly.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on legitimate interests where you have grounds relating to your particular situation.

To exercise any of these rights, contact the tek789 support team at [email protected]. We will acknowledge your request within three (3) business days and respond substantively within thirty (30) days. Some requests may require identity verification before we act on them.

The tek789 Platform is strictly intended for individuals aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age. Age verification is a mandatory step in the account registration and KYC process.

If we discover that personal data has been collected from an individual under the age of 21, we will immediately close the relevant account, void all bets and transactions, and delete the associated personal data in accordance with applicable regulations. If you have reason to believe that a minor has registered on the Platform, please notify us immediately at [email protected].

tek789 reserves the right to update or revise this Privacy Policy at any time. Material changes will be communicated to registered Members via the registered email address or by a prominent notice on the Platform. The date of the most recent revision is displayed at the top of this page.

Your continued use of the Platform after the effective date of any amendments constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how tek789 handles your personal data.

For any queries, requests, or complaints relating to this Privacy Policy or the handling of your personal data by tek789, please contact our support team:

• Email: [email protected]
• Live Chat: Available via the Platform during support operating hours.

If you are not satisfied with tek789's response to a privacy complaint, you may escalate the matter to the relevant data protection authority in your jurisdiction or to the dispute resolution body specified by tek789's gaming licensing authority.